FREQUENTLY ASKED QUESTIONS
some of the questions we receive from our customers are answered below if you have other questions or would like more information about the products we feature, please send us an email
Security and Safety QuestionsIs it safe to buy a Gemstone over the Internet?
Is it safe to mail a Gemstone?
How do i know i am getting the best price?
Shipping Ordering and Return QuestionsWhat are my payment options?
Does Seab Gems Ltd charge sales tax?
Can Seab Gems Ltd ship orders outside the Tanzania?
What are my shipping options?
What is your refund policy?
How do i return an item i purchased?
How long does it take to get my order?
How do i check the status of my order once shipped?
Privacy QuestionsWhat information does Seab Gems Ltd gather about me?
How does Seab Gems Ltd use the information it gathers about me?
Does Seab Gems Ltd share the information it gather with others?
Security and Safety Questions
IS IT SAFE TO BUY A GEMSTONE/MINERAL ORES OVER THE INTERNET
Yes.We are a reputed company.So you will receive exactly what you saw via the picture if its the gemstone.For mineral ores we do provide Chemical Data Analysis Sheet Report of Mineral Ores products and we also send free samples of Minerals Ores do Industries so that they can also test the products at their laboratories and finally prove it again that it matches with the Data we posted over to them.
We prefer a buyer to have the sample before we ship the actual products.Gemstones samples are not provided free.Only Mineral Ores and Marbles Stones are the ones which are offered free for sample.
Currently there is no banks which operates Merchant Account where by buyers they can buy our products using their credit cards.The only way is through sending the money through Telegraphic Transfer or through Western Union.For large cargo shipments of Minerals ores our banker they do process Letters of Credits.Back to Top
IS IT SAFE TO MAIL A GEMSTONE?
HOW DO I KNOW I AM GETTING THE BEST PRICE?
Shipping,Ordering and Return Questions:
WHAT ARE MY PAYMENT OPTIONS?
DOES SEAB GEMS LTD CHARGE SALES TAX?
CAN SEAB GEMS LTD SHIP ORDERS OUTSIDE TANZANIA?
WHAT ARE MY SHIPPING OPTIONS?
WHAT IS YOUR REFUND POLICY?
HOW DO I RETURN AN ITEM I PURCHASED?
HOW LONG DOES IT TAKE TO GET MY ORDER?
HOW DO I CHECK THE STATUS OF MY ORDER ONCE SHIPPED
WHAT INFORMATION DOES SEAB GEMS LTD GATHER ABOUT ME?
When you make a purchase on our site, you provide the following information to SEAB.COM:
- E-mail address
- Shipping address
- Telephone number
- Form of payment
HOW DOES SEAB GEMS LTD USE INFORMATION IT GATHERS ABOUT ME?
DOES SEAB GEMS LTD SHARE THE INFORMATION IT GATHERS WITH OTHERS?
If you have a question that isn't answered here, please call us at ...... +255 272545151 SEAB GEMS LTD or send us an Online Inquiry and we'll be happy to answer it for you. Thanks for visiting SEABGEMS.COM.