Welcome to Seab Gems Ltd
+2552050061

FREQUENTLY ASKED QUESTIONS

some of the questions we receive from our customers are answered below if you have other questions or would like more information about the products we feature, please send us an email

Security and Safety Questions

Is it safe to buy a Gemstone over the Internet?
Is it safe to mail a  Gemstone?
How do i know i am getting  the best price?

Shipping Ordering and Return Questions

What are my payment options?
Does Seab Gems Ltd charge sales tax?
Can Seab Gems Ltd ship orders outside the Tanzania?
What are my shipping options?
What is your refund policy?
How do i return an item i purchased?
How long does it take to get my order?
How do i check the status of my order once shipped?

Privacy Questions

What information does Seab Gems Ltd gather  about me?
How does Seab Gems Ltd use the information it gathers about me?
Does Seab Gems Ltd share the information it gather with others?

Security and Safety Questions

IS IT SAFE TO BUY A GEMSTONE/MINERAL ORES OVER THE INTERNET

Yes.We are a reputed company.So you will receive exactly what you saw via the picture if its the gemstone.For mineral ores we do provide Chemical Data Analysis Sheet Report of Mineral Ores products and we also send free samples of Minerals Ores do Industries so that they can also test the products at their laboratories and finally prove it again that it matches with the Data we posted over to them.

We prefer a buyer to have the sample before we ship the actual products.Gemstones samples are not provided free.Only Mineral Ores and Marbles Stones are the ones which are offered free for sample.

Currently there is no banks which operates Merchant Account where by buyers they can buy our products using their credit cards.The only way is through sending the money through Telegraphic Transfer or through Western Union.For large cargo shipments of Minerals ores our banker they do process Letters of Credits.

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IS IT SAFE TO MAIL A GEMSTONE?
Since we ship our Gemstone by carriers like UPS and DHL, the incidence of loss is generally no greater than with any other item you might ship. Additionally, all shipments are sent fully insured. Click here for complete shipping information.

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HOW DO I KNOW I AM GETTING THE BEST PRICE?
Since we mine most of the gemstones plus the gems we don't mine we get direct from the local gems supply vendors at very reasonable costs. At the end our product costs a fair price.For large Mineral Ores & Marble stones shipment we do give 5% discount,when orders do exceed 10 UNIT TONS.

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Shipping,Ordering and Return Questions:

WHAT ARE MY PAYMENT OPTIONS?
You may pay by money order or wire transfer or through Western Union. Orders may be made via our web site ORDER FORM, by phone at ........+255 272545151

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DOES SEAB GEMS LTD CHARGE SALES TAX?
No we don't charge sales tax.

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CAN SEAB GEMS LTD SHIP ORDERS OUTSIDE TANZANIA?
Yes. We use UPS for all of our gemstones shipments. DHL ,FEDEX and TNT in Tanzania they are no longer shipping gemstones.For Mineral Ores and Marble stones we do have our local Clearing & Forwarding Shipping Agent. For cargo e.g shipped to Areas such as Australia or South America they will need a Tranship - SHIPPING LINE.

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WHAT ARE MY SHIPPING OPTIONS?
Since in this third world countries the normal Postal Service System its completely not reliable at all either safe, We therefore use only TNT and UPS for gems shipments. Here both of us the buyer and the seller we are in safe hands since the parcels they do get insured. We're sorry, but shipments cannot be made to P.O. Boxes.

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WHAT IS YOUR REFUND POLICY?
Seab Gems Ltd offers a 15 -day Money Back Guarantee on all Gemstones. Refunds do not include shipping charges or re-stocking fees, if applicable.Mineral Ores and Marble stones are not included in this category.

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HOW DO I RETURN AN ITEM I PURCHASED?
Simply call our Secretary at this number +255763732953/ +255754378177 or send us an Online Inquiry for a return authorization (RA#) number.

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HOW LONG DOES IT TAKE TO GET MY ORDER?
Seab Gems Ltd makes every effort to get your order to you as soon as possible. In-stock items are generally shipped once we have cleared money orders at the bank.

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HOW DO I CHECK THE STATUS OF MY ORDER ONCE SHIPPED
We provide buyers with the parcel tracking number. To check the status of your order go to and type your tracking number of your parcel which we sent to you via the email and you will then see all information in regard with the parcel status.Mostly we ship gemstones using UPS (www.ups.com).

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Privacy Questions:

WHAT INFORMATION DOES SEAB GEMS LTD GATHER ABOUT ME?
When you make a purchase on our site, you provide the following information to SEAB.COM:

  • Name
  • E-mail address
  • Shipping address
  • Telephone number
  • Form of payment
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HOW DOES SEAB GEMS LTD USE INFORMATION IT GATHERS ABOUT ME?
There are a few ways in which we use the information you provide us:Mostly we will use to send to you the new products or special products we have received in regard with Gemstones/Mineral Ores etc.

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DOES SEAB GEMS LTD SHARE THE INFORMATION IT GATHERS WITH OTHERS?
SEABGEMS.COM does not provide any third party with any individually identifiable information other than that which is necessary to complete your order. Specifically, SEABGEMS.COM gives your name, shipping address, phone number, and order information to our shipping carrier.SEABGEMS.COM has strict guidelines requiring all third parties to keep any shared personal information confidential.

If you have a question that isn't answered here, please call us at ...... +255 272545151 SEAB GEMS LTD or send us an Online Inquiry and we'll be happy to answer it for you. Thanks for visiting SEABGEMS.COM.

We are leading minerals Exporter in East Africa

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